Comparison
Vektra vs Zendesk
Zendesk is a full customer service suite: tickets, help center, messaging and AI agents, priced per agent, with the AI billed per automated resolution. Vektra is an AI assistant for shops that answers only from your own pages, shows the source and hands over to your team. This is how the two compare for a small shop, using each vendor’s public pages.
In short
- Zendesk is priced per agent: Suite Team is €55 per agent a month billed yearly, or €69 monthly, and AI resolutions beyond the included allowance cost €1.50 to €2.00 each. Vektra is one flat monthly price with the AI included.
- Zendesk offers an EU data center from Suite Professional, at €115 per agent a month billed yearly. Vektra hosts and stores in the EU on every plan, with its answers written by OpenAI.
- If you need tickets, email, phone and several agents in one system, Zendesk does far more than Vektra.
| What you get | Vektra | Zendesk |
|---|---|---|
| Price for a small shop | Free plan with 100 conversations a month. Starter is €29 a month for the first two months, then €49, with 1,000 conversations and the AI included. Business €149. Flat, not per seat. | Support Team €19 or Suite Team €55 per agent a month billed yearly (€25 or €69 billed monthly). AI billed per automated resolution: the comparison table lists 5 per agent a month on Team plans, extra resolutions €1.50 committed or €2.00 pay-as-you-go. Zendesk’s pages describe the AI pricing in more than one way. |
| AI answers from your existing website | Yes. It reads your pages automatically as soon as you enter your address. | Yes, through a web crawler or knowledge connectors that an admin sets up; on Support plans this needs Knowledge Professional or Enterprise. |
| Keeps up with changes on your site | Re-reads your site weekly (Free, Starter) or every night (Business), and sooner when it notices that a page has changed. | Re-syncs usually every 24 hours. |
| Source shown to the visitor | Yes, under every answer: the page and the sentence it came from. | Yes for help center articles, as a Sources link. Not stated for crawled pages. |
| Hands over to a person | Free: the visitor leaves an email and the question lands in your inbox. Starter and Business: a colleague takes over live, in the same window. | Yes: on Suite plans a live agent takes over the same messaging conversation. |
| Where data is hosted | Hosting and storage in the EU. Answers are written by OpenAI, which does not train on the data. | EU data center through the Data Center Location add-on, free from Suite Professional; not on Team plans. |
| Processor agreement (Art. 28 GDPR) | Yes, signed before you go live. | Yes, a public data processing agreement that is part of the customer agreement. |
| Languages | Answers in the visitor’s language, in more than 30 languages. | 80 fully supported languages. |
| Setup | One script tag. No plugin, no app approval. | Web Widget snippet; on Shopify, the Zendesk app from the Shopify App Store. |
| List of the questions your site cannot answer | Yes: in the console and in a weekly email report. | Not stated on the vendor’s pages. |
When Zendesk is the better choice
- You need a full help desk: tickets, email, phone and social media in one place.
- You have several agents and need routing, workflows and reporting across channels.
When Vektra is the better choice
- You are a small shop that wants AI answers on the website without paying per agent.
- You want EU hosting without moving to a higher plan.
- You want to be live in about 20 minutes, with one script tag.
See it on your own website
The fastest way to compare is your own shop: run the free check, or build a free demo on your real pages.
Sources
- Price plans (zendesk.de)www.zendesk.de
- Managing resolution allowancessupport.zendesk.com
- Connecting knowledge sources to AI agentssupport.zendesk.com
- Using a web crawler to index external contentsupport.zendesk.com
- Settings for generative repliessupport.zendesk.com
- Conversation handoff and handbacksupport.zendesk.com
- About the Data Center Location add-onsupport.zendesk.com
- Data processing agreementwww.zendesk.com
- Languages supported by AI agentssupport.zendesk.com
- Setting up the Shopify integrationsupport.zendesk.com
Based on each vendor’s public pages as checked on 28 September 2026. Prices exclude VAT unless stated, and they change. Spotted something out of date? Write to hello@nexuscode.hu and we will correct it.