DEBuild my free demo

Comparison

Vektra vs Tidio

Tidio is a live chat and chatbot suite with an AI agent called Lyro, sold with conversation limits. Vektra is an AI assistant for shops that answers only from your own pages, shows the source and hands over to your team. This is how the two compare, using each vendor’s public pages.

Checked on 28 September 2026, against each vendor’s own pages.See the sources

In short

  • Tidio’s Lyro AI is priced by conversations: an add-on from €39 a month for 50, up to €700 for 1,000, on top of a plan. Vektra’s Starter includes 1,000 AI conversations for €29 a month in the first two months, then €49.
  • Both read your website and can show sources. Tidio turns your pages into editable Q&A pairs and re-syncs them by hand below its Plus plan; Vektra re-reads your site on a schedule.
  • Tidio has live chat on every plan, including Free, and ready-made plugins for many shop systems.
Vektra vs Tidio
What you getVektraTidio
Price for a small shopFree plan with 100 conversations a month. Starter is €29 a month for the first two months, then €49, with 1,000 conversations and the AI included. Business €149. Flat, not per seat.Free plan. Starter €29 a month, Growth from €59, Plus from €300 plus usage (monthly billing, as shown in EUR). Lyro AI add-on from €39 a month for 50 conversations up to €700 for 1,000; Free and Starter include 50 Lyro conversations once.
AI answers from your existing websiteYes. It reads your pages automatically as soon as you enter your address.Yes. It scans URLs or a whole site (a priority scan of up to 60 pages, 500 URLs, more on Plus) and turns it into editable Q&A pairs.
Keeps up with changes on your siteRe-reads your site weekly (Free, Starter) or every night (Business), and sooner when it notices that a page has changed.Re-sync by hand; a weekly automatic sync only on Plus and Premium.
Source shown to the visitorYes, under every answer: the page and the sentence it came from.Usually, as links below the answer. The shop can switch them off.
Hands over to a personFree: the visitor leaves an email and the question lands in your inbox. Starter and Business: a colleague takes over live, in the same window.Yes. Live chat on every plan including Free; Lyro hands over to an agent by default.
Where data is hostedHosting and storage in the EU. Answers are written by OpenAI, which does not train on the data.Data stored in the EEA, on AWS. The processor is Tidio LLC (US); the AI sub-processors listed include OpenAI (EU), Anthropic (US) and Google Cloud (EU).
Processor agreement (Art. 28 GDPR)Yes, signed before you go live.Yes, part of the terms, with standard contractual clauses.
LanguagesAnswers in the visitor’s language, in more than 30 languages.48 languages for Lyro.
SetupOne script tag. No plugin, no app approval.Script, or plugins for Shopify, WordPress/WooCommerce, Wix, Shopware, PrestaShop and more.
List of the questions your site cannot answerYes: in the console and in a weekly email report.Not stated on the vendor’s pages.

When Tidio is the better choice

  • You want live chat on a free plan and ready-made plugins for your shop system.
  • You prefer to edit what the AI knows as Q&A pairs by hand.

When Vektra is the better choice

  • You expect many AI conversations and want them in one flat monthly price.
  • You want your site re-read automatically, without manual syncs.
  • You want a running list of the questions your website does not answer yet.

See it on your own website

The fastest way to compare is your own shop: run the free check, or build a free demo on your real pages.

Build my free demo Run the free website check

Sources

Based on each vendor’s public pages as checked on 28 September 2026. Prices exclude VAT unless stated, and they change. Spotted something out of date? Write to hello@nexuscode.hu and we will correct it.